Returns & Exchanges

At Heavys, we want you to experience your audio in its purest form, which is why we offer a 30-day trial period to ensure our hardware meets your expectations. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to start the process.

2

Pack Your Gear

Place the headphones and all original accessories back into the original protective packaging to ensure they are safe during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided by our system and securely affix it to the exterior of your package.

4

Receive Your Refund

Once our technicians inspect the hardware at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing