Frequently Asked Questions

Everything you need to know about your Heavys experience.

What is the standard shipping time for my order?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days domestically and 7-14 business days for international orders.

Does Heavys offer a warranty on electronic products?

Yes, all Heavys hardware comes with a limited 12-month manufacturer's warranty covering defects in materials and workmanship under normal use.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

How do I track my shipment?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are Heavys products compatible with all operating systems?

Our electronics are designed to be universally compatible with the latest versions of iOS, Android, Windows, and macOS via Bluetooth or USB-C connectivity.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure and convenient checkout.